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Shipping Policy

Thank you for shopping with coolavocek, operated by GWENESHA LLC. Below is our shipping policy for all orders placed on coolavocek.com.
 
  1. Order Processing Time
     
    All orders are processed within 3 business days of payment confirmation (excluding weekends and U.S. federal holidays). Orders placed after 2PM EST on a business day will be processed on the following business day. We do not process or ship orders on weekends or holidays.
     
  2. Shipping Methods & Delivery Time
     
    We offer standard shipping to all 50 U.S. states and territories.
     
 
Standard Shipping: Estimated delivery time is 5-8 business days from the date of shipment.
 
Please note that delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or customs clearance (for international orders, if applicable).
 
  1. Shipping Rates
     
    Shipping rates are calculated at checkout based on order weight, destination, and selected shipping method. Free shipping may be offered for orders over a specified amount, as advertised on the Site.
     
  2. Shipping Address
     
    You are responsible for providing a correct and complete shipping address at checkout. We are not liable for lost or delayed orders due to incorrect address information provided by the customer. If you need to modify your shipping address after placing an order, please contact us immediately at service@coolavocek.com. We cannot guarantee address changes after the order has been processed.
     
  3. Order Tracking
     
    Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
     
  4. Lost or Damaged Packages
     
    If your package is lost or damaged in transit, please contact us within 7 business days of the estimated delivery date. We will work with the carrier to resolve the issue and offer a replacement or refund, at our discretion.
     
  5. International Shipping
     
    We currently only ship within the United States. For international inquiries, please contact us at service@coolavocek.com.